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Call Centre Agents

AIA Insurance Lanka Limited job-Call Centre Agents
AIA Insurance Lanka Limited job-Call Centre Agents

company-AIA Insurance Lanka Limited
job-Call Centre Agents
Closing Date: 17/05/2021

Call Centre Agents (Claims managemet)
Call Centre Agents (Claims managemet) 

We are AIA, a company with a history of over 100 years in the Asia Pacific region, providing protection with total sum assured of almost US$2 Trillion, serving more than 38 Million individual policies. AIA is present in 18 Markets and is the only Multinational company to top the MDRT registrations for six consecutive years. As part of our continued commitment to the community, we are happy to provide opportunities for you to join us and experience the entrance to the corporate world.
Call Centre Agents (Claims management) AIA Sri Lanka
Job Accountabilities
• Provide information about policy and claim related conditions • Collate and share information with the claims assessors and claims teams for the
further decision making
• Prepare management information, data analytics and trend reports
• Follow up calls with health care provider with ongoing admissions
• Handle discharge calls from Customers
• Maintain accurate and timely records (Regulator, RI, EC, Actuarial, Risk,
Marketing etc.)
• Handle payments of customer accounts and provider accounts
Job Specifications
• Minimum 2 years’ experience in similar capacity
• Excellent communication skills in both English and Sinhala languages
• Ability to speak Tamil would be an added advantage
• Good computer literacy specially in MS Office application
Strong coordination skills and analytical skills
If you are interested, send your CV to [email protected]

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